June 2025 · 6 min read · Howto
90-Day Launch Plan for a New India GCC
Ninety days is enough to go from intent to a live first pod if you ruthlessly limit scope and decide fast.
Notes from Bengaluru
Practical notes on building in India · Page 3
About Field Notes · Showing 21–29 of 102 notes
June 2025 · 6 min read · Talent
Scaling From 50 to 5,000 Without Breaking Culture
Culture breaks when hiring outruns managers, rituals, and charter clarity. Scale in layers with explicit operating norms.
July 2025 · 6 min read · Howto
Multi-City GCC Strategy Without Diluting Brand
Add cities for talent or resilience after one hub works. Multi-city too early dilutes leadership attention and brand coherence.
January 2025 · 6 min read · Strategy
Mid-Market GCCs: The Quiet Force Behind Enterprise Change
Mid-market captives are often leaner and faster. Their edge is a sharp charter and product ownership, not trying to look like a 5,000-person mega center.
February 2025 · 6 min read · Product
Product and Platform Ownership From India
Ticket queues are not ownership. Give India product managers, roadmap seats, and clear platforms to run if you want a real capability center.
August 2025 · 6 min read · Leadership
Building a Learning Organization Inside Your Captive
Learning organizations run retrospectives, share craft, and promote teachers. Training budgets alone do not create that culture.
August 2025 · 6 min read · Real Estate
Workplace Blueprint 2026: Hybrid Hub and Collaboration Design
Hybrid hubs need intentional collaboration design. Default open plans and “optional office” policies both fail without norms.
April 2025 · 6 min read · Policy
Uttar Pradesh GCC Policy: Opportunity in the North
UP is courting GCCs with northern scale and policy energy. Opportunity is real for the right towers; validate talent depth before you commit.
April 2025 · 6 min read · Geo
Hyderabad's GCC Ascent and the AI Mission Effect
Hyderabad keeps gaining GCC weight through talent, space, and state AI ambition. Treat mission marketing as fuel, not the full business case.
September 2025 · 6 min read · Sector
Healthcare & Life Sciences GCCs: India's Quiet Strength
India hosts deep life-sciences captive work across clinical, PV, and digital health. Domain compliance and quality culture are the price of entry.