February 2025 · 6 min read · Product
Data Platforms as the New GCC Crown Jewel
Data platforms are how AI, product, and operations scale. Own quality, pipelines, and access carefully if India is to be strategic.
Notes from Bengaluru
Practical notes on building in India · Page 5
About Field Notes · Showing 41–49 of 102 notes
August 2025 · 6 min read · Research
Quess and Workforce Signals for FY2026
Workforce reports for FY2026 keep pointing to the same pinch points: scarce digital skills, manager quality, and retention. Here is how to read those signals without panic hiring.
August 2025 · 6 min read · Comms
Thought Leadership Content Strategy for GCC Websites
Publish operator-useful notes, not keyword stuffing. Specificity and proof beat generic “digital transformation” pages.
April 2025 · 6 min read · Geo
Why Six Cities Still Host 92% of India's GCCs
Roughly nine in ten GCCs still sit in a short list of metros. Concentration is about talent gravity, not a failure of ambition elsewhere.
September 2025 · 6 min read · Sector
Hyderabad as a Life Sciences GCC Hub
Hyderabad’s life-sciences ecosystem makes it a natural hub for related captives. Still validate your specific roles before you lock the city.
September 2025 · 6 min read · Future
GCCs as Strategic Control Planes for Global Enterprises
A control plane means India runs critical systems and decisions support, not only tasks. Earn it with reliability and clear ownership.
May 2025 · 6 min read · Talent
Building Manager Capability at GCC Scale
Most GCC failure modes are manager failure modes. Teach coaching, escalation, and HQ communication before you scale headcount.
May 2025 · 6 min read · Talent
Hiring for Ownership, Not Ticket Closure
Interview for judgment and end-to-end delivery. Ticket throughput alone builds a vendor culture inside a captive logo.
March 2025 · 6 min read · Ai
Measuring AI Value Beyond Efficiency Dashboards
Ticket deflection and hours saved are table stakes. Tie AI to revenue risk, quality, cycle time, and decisions HQ already cares about.
March 2025 · 6 min read · Product
Cybersecurity Capability Centers: Rising Mandate
Cyber towers in India are growing because risk is global and talent is local. Build for detection, response, and product security, not only ticket queues.